よ! As customers, we understand when the waiting time for a package seems endless and the longing for the longed-for package grows ever greater. But hey - every piece in this collection is handmade especially for you and then travels to you from another continent. And then, as if that wasn't adventure enough, a DHL or Hermes courier drops it off at the nearest pick-up station - of course only because you "supposedly" weren't at home when he rang.
A real drama, isn't it? We will do our best to deliver your package to you as quickly as possible! In this guide, we'll explain how you can effectively track the status of your order depending on the shipping option you choose.
Tracking "Kiki's Delivery Service" orders
- CONTACT CUSTOMER SUPPORT : Since there is only indirect tracking for "Kiki's Delivery Service" orders, you can contact our customer support.
- INQUIRE CURRENT LOCATION : Ask customer support to determine the current location of your order.
- WAITING TIMES: Please note that response times may vary as we open a ticket for you with the respective manufacturer.
Track orders with Premium Shipping
- REGISTER: Log in to your NEKO-SAN customer account.
- SHIPMENT TRACKING: Select the tracking option in your customer account to view the current status of your Premium Shipping order.
- CUSTOMS CLEARANCE: For Premium Shipping orders, there may be waiting times until the shipment is cleared by customs. This will be shown in the tracking status. You can also ask our customer support for information at any time.
- Live tracking: Use the tracking function to track the progress of your shipment.
Important information for both shipping methods
We offer special instructions for our " Kiki's Delivery Service " collection and orders with Premium Shipping . It is important to understand that despite the fact that both shipping methods are used for imported goods and "Kiki's Delivery Service" is not free, only Premium Shipping offers a tracking function.
This is due to the specific logistical processes of Premium Shipping, which enable detailed shipment tracking, while "Kiki's Delivery Service" does not offer live tracking due to its distribution channels and supplier agreements. However, you can ask customer support for information at any time.
Please note in a few cases that both shipping methods may incur additional import costs or taxes, which must be borne by the customer - More information . If you have any further questions or uncertainties, our customer service is always available to offer you quick and effective help.
ああ、実際にこれを翻訳するために自由な時間を見つけたんですね?そうですね、googleことないよ！ ここに小さなクッキーがあります - 割引コード「NANI」を使用してください。 さあ、日本語を勉強しましょう、ナマケモノ!