In the world of ネコサン, we understand that not every online purchase is a slam dunk. Sometimes it's like sushi roulette - exciting but uncertain. No problem, we are here to make the return and exchange process as easy and clear as possible. Let's walk through this simple process together so you can get back to focusing on what's most important: your unique style!
Returns & Exchanges: This is how it works
- 14-day deadline: Whether you want to return or exchange your item, you have two weeks to decide.
- Online process: Start the process on our website, without any paperwork.
- Choose delivery service: Use DHL or Hermes for the return.
- Refund or Exchange: Once we receive the return, we will initiate the refund or process the exchange, as requested.
- Processing Time: Expect a processing time of 3 to 15 business days, similar to delivery time.
Who bears the return costs?
There are no additional shipping costs for the exchange - At ネコサン we are committed to a conscious and sustainable approach to fashion. We understand that it is common to order multiple sizes or variations of an item with the intention of returning some of them. In order to counteract this trend and have a positive impact on the environment, we ask our customers to cover the costs of returns themselves. This encourages responsible purchasing behavior and helps reduce unnecessary returns.
Don't worry, we also have good news: we can offer free returns on select collections. However, this option is not always available. Our goal is to use these measures to reduce environmental impact and contribute to sustainability in the fashion industry. Your understanding and commitment to this initiative is very valuable to us and will help promote change in the fashion industry. 🌿🌏👕
ああ、実際にこれを翻訳するために自由な時間を見つけたんですね?そうですね、googleことないよ！ ここに小さなクッキーがあります - 割引コード「NANI」を使用してください。 さあ、日本語を勉強しましょう、ナマケモノ！